FAQ / HELP CENTER

SHIPPING TURNAROUND TIME :
  • Orders will ship within 5-7 business days from the date you placed your order!

  • You will receive a shipment confirmation email once your order begins the shipping process! 
  • Shipments are sent out via USPS twice per week.

  • Once in the hands of USPS , your package will arrive within an estimated 3-5 business days!

  • Alchemy Bath Co. business hours operate Mon-Fri

Contact us with any shipping questions or concerns at
Alchemybathcs@gmail.com


RETURN/REFUND/EXCHANGE POLICY :

  • We have a no returns or exchanges policy, no exceptions. Please keep this in mind when placing your order! 

  • Refunds are on a case by case basis. Never hesitate to email us for more information! 

GOODS ARRIVED BROKEN IN THE MAIL? :

Email our customer support team and we are here to help!


WHOLESALE / LOCAL CHARITY GIFT BASKETS? :
Absolutely!

  • Contact us via email to get set up with Alchemy Wholesale accounts!

  • For local charity gift baskets and donations, contact us with your information - as well as your charity’s information (links and directory on where to find more info are always welcome!) and we are happy to do our part to help great causes.


    CUSTOMER SUPPORT :

    We are here to help with any questions, concerns or product information requests!

    Please reach out to our customer support at :
    Alchemybathcs@gmail.com
    Please allow up to 48 hours (Mon-Fri) for customer support response! 



    JOIN OUR ONLINE COMMUNITY :

    For exclusive product launch information, sneak peeks of upcoming collabs/new product lines, live one-on-one owner & customer interaction and much more - join our group Alchemy Family on Facebook!

    You can also find us on Instagram at @alchemybathco &  our Facebook business page : Alchemy Bath Co.